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welcome to the club



We have worked hard to bring you a Loyalty Programme that offers our most loyal customers exclusive rewards

and discounts. Get rewarded for different tasks, including making a purchase, liking us on social media, or simply

recommending us to a good friend! You have got to be in it to win it, join now to work your way

up our points system and earn yourself some smart rewards.





POINTS SCHEME


 

How Can I Join?

 

If you already have a Smart Turnout account you will be automatically enrolled in the VIP loyalty scheme. If you don’t, simply sign up using the panel at the bottom of this page to begin earning points.

 

How Do I Earn Points?

 

Once you have created your VIP account with us you can start earning points (You earn 200pts just for signing up!) Simply head back to this page and use the loyalty panel at the bottom of the page to perform tasks and earn points.

 

You can earn points for a whole host of smart activities:

Follow us on Facebook, Twitter or Instagram = 40pts
Create an account = 200pts
Happy Birthday = 200pts
Refer a Friend = 700pts
Make a Purchase = 3pts/£1

 

As Brucey would say, 'Points mean prizes', as you accumulate points you will reach milestones that will earn you rewards, so the more you collect the more you save.

 

How Can I Redeem My Points?

 

In the VIP Members widget navigate to the ‘Get Rewards’ tab, here you will be able to see your total points count, and which rewards you are eligible for.
Simply click ‘Get Reward’ below the reward you want to redeem and a code will be generated for you to use at checkout. Enter your code at checkout to redeem your discount/money off.
Yes, it’s really that simple!

 

Is there a limit to the number of points I can earn?

 

No, so get cracking! The more the merrier is what we say. Like we said, the more you collect the more you save. However, do bear in mind that your points will expire every 365 days.

 

What do the 'approved', 'pending' and 'cancelled' statuses mean?

 

* **Approved:** These points can be redeemed for rewards immediately

 

* **Pending:** These points are needed to be verified before you can redeem them. This typically applies to purchases and referrals to cover the possibility of refunds.

 

* **Cancelled:** These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

 

What happens if a friend I refer cancels or returns their order?

 

Your pending points will become cancelled and will be removed from your account.

 

How do I leave the program?

  

If you no longer wish to earn points and be part of our Smart Turnout family, please contact us at online@smartturnout.com and ask to be unenrolled.

We'll unenroll you and you will lose any points you have accrued.  If you wish to re-enrol your points balance will start from 0.

 


 

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