3 FOR £39 ON ALL SOCKS*

Frequently Asked Questions

SHIPPING


We are delighted to be able to offer shipping to any location within the UK and Rest of the World.

UK

Delivery Time

Cost

Next Working Day Delivery

Next Working Day (If ordered before 2pm GMT)

Standard Delivery

3 Business Days

£4.00

 

Europe

Delivery Time

Cost

Standard Tracked and Signed

4-6 Business Days

£7.00

Rest of the World

Delivery Time

Cost

International Tracked and Signed

7-9 Business Days*

£9.00

Note: Orders over $150 to the USA Will be shipped by international courier, meaning your parcel should be delivered within 2-4 business days. (Customs Permitting)

Note: Orders Placed on a Friday before 2pm will be delivered on the next working day (Monday).

Cricket Sweaters:

Please note that all of our Cricket Sweaters are handmade to order so can take between 7-10 business days for delivery.

Deliveries are made anywhere between 8am and 6pm in your local time and will require a signature. In the event that you are not home, the driver will endeavour to leave your parcel with a neighbour or, alternatively will leave a calling card. Please note: Deliveries will not be made on Bank Holidays.



RETURNS


Yes. We strive to ensure that every item despatched to you conforms to our high standards.  However, in the event that an item arrives with you and you are not entirely happy, please contact us immediately so we can arrange an exchange or refund.

To arrange a return or exchange please contact us via one of the below methods:

+44 (0)8451 29 29 00

- If you are in the USA, you can call: +1 866 434 6937 (TOLL-FREE)

- Send an email to sales@smartturnout.com

You have 14 days from receiving your parcel to contact us and arrange a return. Items outside of this 14 day period will unfortunately not be accepted.

Refunds are available for all of our products with the exception of our Cricket Sweaters due to the fact that they are made to order. Cricket Sweaters can however be exchanged for an alternative size.

Please make your parcel out to the following address:

Smart Turnout
15 Cloisters House 
8 Battersea Park Road 
London
SW8 4BG
United Kingdom

As the customer, it is your responsibility to cover the cost of returns. We strongly recommend sending your parcel tracked and signed for and always keeping hold of your receipt as the parcel will remain your responsibility until it reaches our warehouse.

UK Customers: If you are returning an item from within the UK please follow the above directions but feel free to use the prepaid returns label that can be found on your delivery note. Please ensure that you still request proof of postage on shipment.



ORDERS


Lucky you! Our discount codes can be used on the ‘checkout’ page of the site. When you reach this page you will see a box displayed below your order total labelled ‘Coupon Code’. Simply enter your code here and press enter. Please note that discount codes are case sensitive. If you are struggling to find the box to enter your discount code, please ensure you are at the checkout page, rather than the ‘My Cart’ page as these are very similar.

Only one discount code is valid per order unless stated otherwise.


Smart Turnout Discount Code Instructions

We currently accept the following payment methods: MasterCard, Visa, Maestro, American Express and PayPal.

You can browse the Smart Turnout site in both £'s and $'s. However, you may pay in your local currency at checkout.

If you have not received an email confirmation please use the contact us page to notify us and we will be sure to supply you with one. Often emails can contain typos, so notifying us means that we can ensure we have the correct contact information for you.

We aim to despatch all orders on the day of purchase if your order is placed before 2pm GMT, however, some limited stock items are held in our store meaning this could add an extra day to despatch. This excludes Cricket Sweaters as these are handmade to order.

Once your item is shipped you will receive a follow-up email to let you know your parcel has been despatched. To track your email you can simply log in to your account HERE and navigate to order history where you will be able to find your unique tracking number.



PRODUCTS


Yes, all of our watches come with a 1 year warranty as long as you can provide proof of postage for your return, along with your warranty card.

Yes, we offer a watch repair service and have centres around the globe. For more information on what is covered by our watch repair service, and for details of your local centre please visit our Watch Repair page HERE.

All watches come with an extensive watch manual detailing how to use your watch as well as other useful information such as how to clean your NATO straps. This manual also acts are your warranty card and can be found in the base of your watch box.



STORES AND STOCKISTS


Yes, you can find our retail store at 169 Piccadilly, London, W1J 9EH. For more information and a detailed map for our retail store please click HERE.

We have a vast range of stockists across the UK and internationally, our full list of stockists can be found HERE

We are pleased to hear you are interested in stocking our products and would be happy to assist. Please contact wholesale@smartturnout.com to submit an enquiry or to arrange a meeting.

Absolutely, we provide bespoke merchandise for many prestigious clubs, regiments, universities and more all around the globe. To inquire about what we can offer please submit an enquiry via our contact form on our corporate site HERE.